WebNov 11, 2008 · Smart matching relies completely on the existence of similarity between emails. The subject and recipients (from, to, cc and bcc) list are the two important … WebJun 25, 2024 · Navigate to Settings – Email Configuration – Email Configuration Settings. Here you will see a checkbox under the ‘Configure folder-level tracking and email correlation’ section. Check the box that …
Use Correlation to track Email conversations - Dynamics …
WebNov 28, 2024 · Hi All, We have disabled "Smart Matching" Email feature for correlation to track email conversations. But even after displaying this feature, when customer is … WebOct 16, 2024 · 1. Create Email and BCC as other user and Send Email. 2. You will see outlook rule gets applied and email is moved to ‘ BCC Emails ’ folder. 3. As ‘ BCC Emails ’ folder is selected as exchange folder in … ip office contact store
case - Dynamics 365 Customer Service : Email sent from one …
WebMar 16, 2024 · The email correlation logic goes through the following options in order: InReplyTo correlation: If the InReplyTo value matches the MessageId of an email that's already in Dynamics 365, the new email is … Use Exchange conversations to increase the probability for email identification and matching. Exchange groups together related email and assigns them an id (conversation id), to identify emails that are part of one conversation. 1. Go to Settings > Administration > System Settings. 2. Click the Emailtab. 3. In … See more When Customer Engagement (on-premises) tracks an email, it associates the email address to a record within Dynamics 365 for … See more Tracking tokens increase the probability for email identification and matching. You can use the tracking token feature to improve email … See more When an incoming email message is processed by the Email Router, the system extracts information associated with the email message subject, sender address, and recipients’ addresses that link the email activity … See more WebOct 1, 2024 · Use the settings on this page to set up email processing in Dynamics 365 Customer Engagement (on-premises). Open the System Settings dialog box (if it isn’t already open) [!INCLUDE proc_permissions_system_admin_and_customizer] Check your security role [!INCLUDE proc_follow_steps_in_link] [!INCLUDE … ip office cloud